Brainbase charges Brainbase File Customers for any preparation costs incurred by Brainbase (“Brainbase Fees”) associated with filings made to the United States Patent and Trademark Office or other government agencies (collectively, “Agencies”) in addition to any applicable Agency filing fees (“Agency Filing Fees”).
If Customer’s filing is rejected by an Agency, Customer will not be entitled to a refund of any Brainbase Fees or Agency Filing Fees**, and any refunds thereof will only be granted at Brainbase’s sole discretion**. If Customer withdraws a filing and Brainbase has not yet submitted such filing to the applicable Agency, Customer will be entitled to a full refund of any applicable Brainbase Fees and Agency Filing Fees (such refund, a “Qualified Refund”).
If Customer withdraws a filing after Brainbase has submitted such filing to the applicable Agency, Customer will not be entitled to any refunds.
Brainbase will issue to Customer all Qualified Refunds owed within thirty (30) days following Customer’s request, provided that in order to be entitled to a refund, Customer must request a refund within fourteen (14) days of the withdrawal. Brainbase File Customers must contact [email protected] with any questions regarding the status of their refund.